Double Helix Translations' Privacy Notice 

My contact details
Name: Helen Siwan Jones, trading as Double Helix Translations
Address: 41 Cumberland Road, Urmston, Manchester M41 9HR

What type of information I have

Personal data collected may include your name, job title, contact information (postal address, email address and phone number), tax number, payment and delivery conditions, banking details, other information voluntarily supplied by you, and information that may appear in source documents and reference material sent for the express purpose of translation, editing or proofreading.

How I get the information and why I have it

Most of the personal information I process is provided to me directly by you for one of the following reasons:
- Issuing quotes
- Providing the service(s) you have requested
- Responding to your queries
- Keeping business records for internal administrative use and for tax purposes, and to comply with legal requirements
- Optimising my website to suit your preferences
- Customer relations (e.g. keeping you informed of any changes in my services or availability)

Under the General Data Protection Regulation (GDPR), the lawful bases we I rely on for processing this information are: 

- Your consent. You are able to remove your consent at any time. You can do this by contacting me. 

- To provide the service(s) you request or to take necessary steps prior to fulfilling that request (“performance of a contract”).

I do not use your data for marketing purposes. 

How I store your information 

Your information is securely stored on my personal computing devices, and not in the cloud.
I keep your personal data for up to 5 years unless you request its deletion at an earlier date (subject to my tax and accounting requirements). An earlier request for deletion of a translation implies that I can no longer be held responsible for any queries or issues arising from said translation. 

After the 5-year period has passed, I will then dispose of your information by deleting from all sources. 

Who may have access to your personal data

Some information may be shared with third parties for administrative purposes only, as set out in this privacy notice, including the providers of my web and email hosting services. These parties are GDPR-compliant, or, in the case of US companies, are self-certified under the US Privacy Shield framework.

If you choose to complete a customer satisfaction survey you accept the terms of the provider’s privacy policy which can be found here.
I will never sell or lease your personal data to third parties.

Unless agreed directly with you, for example in the case of very large projects or projects with varied content, I do not outsource work to other translators, editors or proofreaders. In the event of outsourcing to other translators, editors or proofreaders, I will ensure they are also GDPR compliant and this will be confirmed to you. 

Unless requested by you for the express purpose of post-editing, I will not use online machine translation tools to translate your documents; therefore, any personal data contained within documents entrusted to me for translation will not be at risk of being leaked online by such tools.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information.
Your right to rectification - You have the right to ask me to rectify information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask me to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how weI have used your data.

The ICO’s address:           
Information Commissioner’s Office

Wycliffe House
Water Lane

Helpline number: 0303 123 1113

For more information relating to GDPR, please visit theICO’s website